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Becoming a NuVox Communications
Customer
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Key Items Regarding Becoming a NuVox Customer
- Lead-times
for conversion are
generally 45-60 calendar days for new orders from the time of the
agreement signature. Upgrades or changes are generally 30-45 days and
move orders are 45-60 days. Toll free (8xx) long distance service may
take longer to transition due to additional coordination with other
carriers. This can be up to 30 days after your conversion is complete.
Your Project Coordinator will communicate exact lead-times and install
information.
- During
the conversion period, NuVox will send status updates via e-mail
at four critical points in your order process: upon order entry, at the
time the circuit is ordered, when the circuit is tested and accepted,
and upon successful installation of your services.
- Within
three to five days after you sign your agreement, you will get a phone
call from our Order Coordination Manager (OCM) to confirm the
information contained within your order.
- Approximately
five days after your order confirmation call, your Project
Coordinator will contact you to introduce him or herself and answer
any questions. They are responsible for overseeing the implementation of
your order. The project coordinator will not only be in touch with you,
but also your applicable vendor(s) to discuss schedules.
- Prior to
your conversion, you can expect a visit from a NuVox technician and a
technician from your local Bell Company.
- We do
require that your telephone equipment vendor be on site at the
time of the conversion. Their support is needed to ensure a smooth
transition for you. Please plan for up to 1-3 hours of time that this
vendor will be involved. If you are making other changes involving your
phone system or services, it could take longer. Please note this time
may be billable to you from that vendor.
- When
NuVox is providing Internet services, we suggest you have someone
available (either in-house resources or a computer vendor) to
assist in the conversion. Please note this time may also be billable
to you from that vendor.
- With
transition of technology services such as Internet access or local phone
service, you should plan for some amount of downtime. Our
experience indicates this could be as little as a few minutes and up to
two hours. Some of this is dependent on the other vendors involved.
- After
your transition to NuVox is complete, please contact NuVox’s Customer
Response Center at 800-800-9681 for immediate assistance with
service and billing issues. If you would like to add services, makes
changes or are planning a move, please contact your local Account
Manager.
- Your
first invoice will include charges for more than one month. This is
dependent on the date of your conversion to our services in relation to
your billing cycle. Typically, your first invoice will be a partial
month plus a full month (we bill one month in advance).
- Your
quote does not include taxes. The amount of taxes charged to a
particular customer is based on customer location, federal, state and
local laws. Taxes should not change from carrier to carrier.
- It is
recommended with high speed dedicated Internet services that you
consider firewall security. NuVox does not provide these services
but would be happy to put you in contact with a technology partner to
discuss the options with you.
- NuVox
will be responsible for white page business directory listings.
One listing is provided free. Each one thereafter is an extra fee.
Please note that any special listing (bold/large print or yellow page
listings) requires your coordination with a Yellow Page representative.
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